DVLA to boost The client working experience for some of its companies by guaranteeing shopper engagement informs continuous improvement and transparency of policies.
other strategic performance options, including steps currently being trialled by peer organisations and any alternatives recognized during the Electronic and DM external parts of work
The critique uncovered that DVLA and DfT must contemplate choices to enhance wheelclamping enforcement charges simply and present these to DfT and HM Treasury ministers, including revising laws to allow acceptable variations.
sturdy evidence of a strong Mastering and progress supplying across roles, Particularly throughout the digital functionality
conducting common wholesale review of DVLA’s charges to be able to notify a strong, extensive-phrase expenses strategy and adhering to current approvals processes for any needed transform
A strategic, open up minded and outward going through method will support the step transform that can be necessary in steady advancement under the new company approach. Supporting evidence
The critique also famous the good function that the previous Board had been accomplishing to champion successful risk administration through the organisation.
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DVLA Board to sponsor an impartial external overview to evaluate the DVLA’s present Digital & Technology method and shipping programme, such as the Evolve programme. The review will examination if current arranging and assumptions aid DVLA’s strategic ambitions, improve The client’s practical experience, existing benefit for cash and guarantee enough ambition and rate to help organisational transformation.